pragmatik play Privacy Policy
This page describes what we collect when you use pragmatik play and how we keep that data protected. We at pragmatik play collect personal information only to verify your identity, process your deposits and withdrawals, and deliver our service. We do not sell your data to third parties, and we do not use your information for marketing without your consent.
Our data handling follows Indonesian data protection principles and applicable law in your jurisdiction. When you create an account on pragmatik play, we ask for your email and a password. When you request a withdrawal, we ask for your identity document (KTP or passport) and a selfie holding that document for KYC verification. We store this information securely and delete it after a retention period set by law.
This policy explains what data we collect, how we use it, who has access to it, your rights, and how to contact us if you have privacy questions.
Data We Collect on pragmatik play
We at pragmatik play collect the following information when you use our platform. First, account data: your email address, password (hashed, never stored in plain text), and account creation date. Second, identity data: your full name, date of birth, identity document number (KTP or passport), and a photo of you holding your document during KYC verification. Third, payment data: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), deposit and withdrawal amounts, and transaction timestamps.
We also collect usage data: your login times, games you play, tournaments you enter, predictions you place, and your account balance history. We do not collect your location data, browsing history outside pragmatik play, or any biometric data beyond the KYC selfie. We do not use cookies to track you across other websites—our cookies are limited to session management on pragmatik play.
How We Use Your Data
We at pragmatik play use your data for the following purposes. First, account management: we use your email and password to authenticate you and manage your account. Second, KYC compliance: we use your identity document and selfie to verify that you are who you claim to be, as required by law. Third, payment processing: we use your payment method details to process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. Fourth, service delivery: we use your usage data to settle tournaments, process predictions, and maintain your account balance.
We do not use your data for marketing, profiling, or automated decision-making. We do not share your data with third parties except as required by law or to process your payments. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners) receive only the information necessary to complete your transaction.
Where We Store Your Data
Our servers on pragmatik play may be located outside your jurisdiction. We store your account data, identity documents, and payment information on encrypted servers with access restricted to our support and compliance teams. We do not store your password in plain text—we hash it using industry-standard encryption. Your identity documents are encrypted and stored separately from your account data.
We retain your data for as long as your account is active, plus a retention period set by applicable law (typically 5–7 years for financial records). After that period, we delete your personal data, except where law requires us to retain it. If you request account deletion, we delete your data within 30 days, except where legal or regulatory obligations require us to retain it.
Your Rights on pragmatik play
You have the following rights regarding your data on pragmatik play. First, access: you can request a copy of all data we hold about you. Second, correction: you can ask us to correct inaccurate data. Third, deletion: you can request deletion of your data, subject to legal retention requirements. Fourth, portability: you can request your data in a portable format. Fifth, objection: you can object to certain uses of your data.
To exercise these rights, contact our support team at any time during business hours (09:00–22:00 Jakarta time, seven days a week). We will respond to your request within 30 days. If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Cookies and Tracking on pragmatik play
We at pragmatik play use cookies only for session management and authentication. When you log into pragmatik play, we set a session cookie that expires when you log out or after a period of inactivity. This cookie does not track you across other websites. We do not use third-party tracking cookies, analytics cookies, or advertising cookies.
You can disable cookies in your browser settings, but this may prevent you from logging into pragmatik play. We do not use pixels, beacons, or other tracking technologies to monitor your activity outside our platform.
Contact Us About Privacy
If you have questions about our privacy practices on pragmatik play, contact our support team via live chat, email, or phone. Our team is available in Indonesian and English from 09:00 to 22:00 Jakarta time, seven days a week. We will respond to privacy inquiries within 5 business days. For formal data subject requests (access, deletion, portability), we will respond within 30 days as required by law.
Our support team can also help if you believe your account has been compromised or if you suspect unauthorized access to your data. We can freeze your account immediately and help you recover access.
Changes to This Privacy Policy
We at pragmatik play may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on pragmatik play. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.